How to change a Field Unit’s Radio Route

Sumaiya

Created: ; updated: .

Field unit connection route can now be updated through Manage Equipment, allowing dealers and customers to change the Gateway unit within a zone, or update a field unit’s radio route without the need to contact Observant support. 

To change the connection route of a field unit within the zone, go to Manage Equipment from the welcome page.

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In Manage Equipment, you will see all Portfolios, Sites, Field Units and Devices that you have access to.  

Click on the field unit whose radio route connection you want to update.

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On the Field Unit page, click on the Communications arrow to bring up the configuration options:

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Then click on "Edit connection route": 

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You can now change the field unit that it connects via from the available list. Click update for the changes to take effect.Screen_Shot_2018-07-10_at_1.55.48_PM.png

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