Field unit connection route can now be updated through Manage Equipment, allowing dealers and customers to change the Gateway unit within a zone, or update a field unit’s radio route without the need to contact Observant support.
To change the connection route of a field unit within the zone, go to Manage Equipment from the welcome page.
In Manage Equipment, you will see all Portfolios, Sites, Field Units and Devices that you have access to.
Click on the field unit whose radio route connection you want to update.
On the Field Unit page, click on the Communications arrow to bring up the configuration options:
Then click on "Edit connection route":
You can now change the field unit that it connects via from the available list. Click update for the changes to take effect.