Larry Pitts

Created: ; updated: .

Before Installing Your Equipment
In order to ensure the smoothest installation, it is recommended that equipment be commissioned and tested before being installed.
All equipment should be powered up; antennas should be connected and sensors/actuators plugged into the same outputs/inputs as they will be once installed. In Australian installations, UHF and 900MHz units should be placed as far away from each other as is feasible, while maintaining line of sight.
At this point, the equipment can be commissioned via Observant  Global, establishing the customer's portfolio within the dealer's account.
This can be done by contacting and providing the following information:
  • The customer's name.
  • The name of the customer's property.
  • The name of the site(s) being added .
  • The serial number(s) of the new field unit(s).
  • The field unit type (gateway or node).
  • The sensor(s) being installed and the field unit port to which each is connected.

With this information, the Observant Support team can get your system up and running as quickly as possible.

Example 'Ticket'

Please use this as a template for your own ticket:

Customer: John Peterson
Property: North Jacobs Creek


Site Name: North Line
Field Unit serial code: C3-014452
Field Unit type: Node
Sensor(s) installed: Pulse output flow meter (10 litres per pulse): Input 1


Site Name: Peter's Tank
Field Unit serial code: C3-014412
Field Unit type: Gateway
Sensor(s) installed: Tank level sensor: Port RS485/1
Pulse output flow meter (10 litres per pulse): Input 1


Once it has been confirmed that all equipment has connected to Observant Global and is configured correctly, it is ready to be installed.
Finally, once installed and confirmed to be working on-site, the portfolio will be handed over to the customer, with a new or existing account — ready for use.
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