How to Refresh a Browser's Cache


Created: ; updated: .

First Steps When Dealing with Browser Issues

Clear the Browser's Cache

If you are experiencing trouble logging in or if the layout of your Observant Global™ Monitor web page looks strange, it is a good idea to try clearing the browser cache. Follow this link to find out how to clear the cache of common browsers:

Check That the Browser Has the Latest Update

Please also check that your Internet browser has its most current update.. The Observant Global system operates best with Chrome or Firefox and has also been tested with Internet Explorer (Windows 7,8) and Safari (Mac OSX).

Make Sure There is a Good Internet Connection

If you are still having trouble, please make sure to test your internet connectivity outside of the Observant Global software platform. Try accessing Google or your e-mail provider to confirm that your device has a good Internet connection.

Related article: Supported Internet Browsers

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