If your system has been setup with Alerts you may see some of the following alerts sent through to you:
device comms timeout
Device Comms Timeout alerts mean that the system can no longer see a device that is attached to one of your Observant units (C3 or Solo).
Level at Tank is very high
This is a very common alert and is one that could come in several formats. In this instance a very high alert will be due to the measured level of the water in a tank reaching a pre-determined height.
Observant can create alerts for the up to four different level for most tank sensors:
- Very Low
- Very High
Where a pressure sensor has been input into Observant Unit it is possible to create a pressure alert much like a tank level alert (above). The pressure alerts will be at predetermined levels and will require support from Observant to create.
This alert will be sent out only when a customer's M2 has been stopped using the emergency stop button on the front of the M2 panel. In most cases pressing the e-stop button can be cleared simply by popping the button back out to its normal position.
This alert is sent from a flow meter connected to an Observant unit. The flow meter can only be given one alert. The alert is a "No flow for 'x' hours".
For example, most customers use an alert: No flow for 24 Hours.
low battery level
riser at Bay 21 error: Insufficient power
This alert is sent out to customers with iRiser products. This indicates that the unit received a command to open or close, however it did not have enough power to complete the required command.
Conduit not connected
This alert refers only to 3G units. This means that the 3G unit is no longer connected to the Telstra network, and by extension Observant Global. Without a connection the unit will not be able to give any update or support any UHF or 900MHz units that need it to connect.
Typical reasons for this unit not connecting are:
- Telstra Tower is down.
- Observant unit is not powered on (low battery).
- Observant unit has damage (usually antenna, but possibly the unit itself)
For more information see the articles,