Procedure — Filing Warranty Claims

Steven

Created: ; updated: .

Standard Warranty on Equipment

See the Warranty section of the Literature category of Help Desk for Observant's standard Warranty on Equipment.

Warranty/Return Process

Before an item is returned or a support desk ticket is raised we ask that customers physically check their equipment.

Typically we ask that customers pay special attention to:

  • Antenna (s)
  • Solar Panels
  • Connections
  • Wiring

If there is no obvious sign of a problem the customer should follow the steps laid out below:

  1. As a customer you should contact your Observant Dealer. You dealer will be the first point of contact for any Observant Warranty claims.
  2. Your dealer will raise a support ticket (if you don't already have one) and will be responsible for managing your warranty request. Create a Support Ticket.
  3. Observant will provide RMA details, including how to get the product back to us. In most cases we ask that you drop it with your dealer, for forwarding onwards.
  4. Observant will assess your claim by inspecting the returned goods. If the unit is under warranty, Observant will replace or repair your unit.

 

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