Standard Warranty on Equipment
See the Warranty section of the Literature category of Help Desk for Observant's standard Warranty on Equipment.
Before an item is returned or a support desk ticket is raised we ask that customers physically check their equipment.
Typically we ask that customers pay special attention to:
- Antenna (s)
- Solar Panels
If there is no obvious sign of a problem the customer should follow the steps laid out below:
- As a customer you should contact your Observant Dealer. You dealer will be the first point of contact for any Observant Warranty claims.
- Your dealer will raise a support ticket (if you don't already have one) and will be responsible for managing your warranty request. Create a Support Ticket.
- Observant will provide RMA details, including how to get the product back to us. In most cases we ask that you drop it with your dealer, for forwarding onwards.
- Observant will assess your claim by inspecting the returned goods. If the unit is under warranty, Observant will replace or repair your unit.