What to Do If a Browser Crashes When Accessing the Observant Global Software Platform

Steven

Created: ; updated: .

Check for Latest Browser Updates

The Observant Global™ software platform relies on the internet browser of your computer, tablet, or smart phone.

If you find that your system or browser is crashing when trying to view the Observant Global system, please check that both the operating system and browser have current updates.

To check that your browser is up to date, please follow the instructions below:

Computer Browsers

iPhone and iPad Browsers

All the iPhone browsers should be updated via the App Store.

Android Browsers

Android browsers should be updated via the Google Play Store.

Check for Latest Operating System Updates

Sometimes the issue is a combination of the internet browser and the device's operating system. 

To check if you have the most current operating system please see the instructions below:

iPhone and iPad 

Go to https://support.apple.com/en-au/HT204204.

Android

Android operating system updates differ per device. Please check online for updates specifically for your device.

Have more questions? Submit a request
Powered by Zendesk