Refurbishment Program

Within 5 years of the original purchase, if an Observant unit is inoperable but otherwise out of warranty, it may be submitted to the refurbishment program where it is returned and replaced with a refurbished unit for a set charge. Return units can be dispatched before or after return of the old unit depending on the customer needs, with a modest price difference where units are dispatched prior to return.

All refurbished units have a 1-year warranty from date of dispatch. 

Refurbished Pricing
Item Code	Model	List Price ($AUD ex GST) immediate dispatch	List Price ($AUD ex GST) dispatch on return
10323	C3-MA-G900	$795	$695
10331	C3-MA-GU	$1,195	$1,105
00780	C3 Enclosure and Solar Panel	$325	N/A

Accessing the Program

You can access the Refurbishment program by contacting your Primary Service Provider, who will submit an equipment warranty claim and request the unit be put into the refurbishment program.

If you don't have a Primary Service Provider, you can get in touch with us directly by creating a Support Ticket or emailing [e-mail]. Include the portfolio name, serial number and date of purchase.