Refurbishment Program

Product Manager

Created: ; updated: .

Within 5 years of the original purchase, if an Observant unit is inoperable but otherwise out of warranty, it may be submitted to the refurbishment program where it is returned and replaced with a refurbished unit for a set charge. Return units can be dispatched before or after return of the old unit depending on the customer needs, with a modest price difference where units are dispatched prior to return.

All refurbished units have a 1-year warranty from date of dispatch. 

Refurbished Pricing

Item Code


List Price ($AUD ex GST)

immediate dispatch

List Price ($AUD ex GST)

dispatch on return










C3 Enclosure and Solar Panel




Accessing the Program

You can access the Refurbishment program by contacting your dealer, who will submit an equipment warranty claim and request the unit be put into the refurbishment program.

If you don't have a dealer, you can get in touch with us directly by creating a Support Ticket or emailing Include the portfolio name, serial number and date of purchase. 




Have more questions? Submit a request
Powered by Zendesk