Understanding Your Observant Global Subscription Fees
Observant Global is a subscription based service. Ongoing use of Observant Global and the ability for your Observant equipment to communicate with the Observant Global platform require the payment of recurring charges.
These recurring charges are referred to as the subscription fees. The subscription fees cover all aspects of your use of Observant Global; the cellular communications costs for the equipment, all data transfer, storage and historical data retention services, SMS and email notifications and access to the entire suite of online, cloud-based applications from your browser and mobile devices.
Your use of Observant Global is organized around a Portfolio - the collection of equipment you use and manage. For each Portfolio, there are users who have different levels of access, from read-only to administrative access. Each Portfolio has a subscription associated with it, and there is always one user who has been assigned the responsibility for paying the subscription fees associated with the Portfolio; the Payment Contact.
When a Portfolio is set up in Observant Global, a user will be nominated as the Payment Contact. This user will receive an email notification informing them of this assignment, and requesting them to set up an account through the Billing Portal called Chargify. This billing portal is independent of Observant and approved by our banking provider Westpac.
Chargify is a secure recurring billing system that helps you manage and make payment of your Observant Global™ subscription easier, faster and more efficient.
Fees for your subscription service will be charged on a monthly basis.
Chargify, a secure and reliable billing software that protects your billing information. Chargify is annually audited to maintain the highest level of PCI compliance for a service handling sensitive payment data. With billing information flowing through Chargify, we comply with industry-standard security practices.
Q: How secure are my payment details?
A: Chargify is annually audited to maintain the highest level of PCI compliance for a service handling sensitive payment data. With billing information flowing through Chargify, you can rest assured that we comply with industry-standard security practices.
Q: What do I do if I was charged incorrectly?
A: Raise a support ticket with Observant in the HelpDesk. Fill in the form, with a brief description around the billing issue and our support team will assess your claim.
Q: Does Observant keep a copy of my credit card details?
A: No, Observant uses Chargify, an industry standard security system, that has been audited by our banking provider Westpac.
Q: Does Chargify hold onto my details?
A: Chargify does not store any actual credit card data, instead they support gateways that offer vault storage options. The cards are stored in these secure vaults, and we store a token that can be used to charge that card on your gateway. If you leave Observant, your credit card details are also removed from the vault.
Follow the steps outlined in the Requesting Support article.
What does it mean to be PCI compliant?
Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment. Cardholder data is any personally identifiable data associated with a cardholder. This could be an account number, expiration date, name, address, social security number, or other information. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data.
Chargify is Level 1 PCI Compliant, the highest level a business can attain. We also work with only the most reputable gateways to make sure all of your customers' payment information is stored in a PCI-compliant way.
PCI SSC - Who are they?
The Payment Card Industry (PCI) Security Standards Council (SSC) is an open global forum founded by a consortium of the major card brands. The PCI SSC created and maintains the PCI Data Security Standards (DSS) which encourages and enhances cardholder data security and facilitates the broad adoption of consistent data security measures globally. The PCI DSS Requirements and Security Assessment Procedures set forth 12 PCI DSS requirements, and defines compliance testing procedures, to form a common security assessment tool. The current version of the PCI DSS can be found at www.pcisecuritystandards.org.
PCI - Payment Card Industry
SSC - Security Standards Council
DSS - Data Security Standards
The billing portal is a self-service interface that lets you access and update key information for your subscription, including downloading statements and updating credit cards details.
If you have not yet received an invitation to the billing portal, please contact us.
If you have further questions about Chargify or Observant Global™ subscription fees, feel free to send your inquiry to the HelpDesk.