What is Chargify?

Rowan Chase

Created: ; updated: .

When creating an Observant Global™ user account, you will be asked to enter your billing details if you are going to be a Payment Contact.  These details are entered into Chargify, which is a secure recurring billing system that helps to make payment and management of your Observant Global™ subscription easier, faster and more efficient. 

Chargify is a secure and reliable billing software that protects your billing information. Chargify is annually audited to maintain the highest level of PCI compliance for a service handling sensitive payment data. With billing information flowing through Chargify, we are achieving the highest level of industry-standard security practices a business can attain. 

Fees for your subscription service will be direct-debited on a monthly basis. To learn more about Observant Global Subscription Fees read the following article: Understanding Your Observant Global Subscription Fees. 


Q: How secure are my payment details?

A: Chargify is annually audited to maintain the highest level of PCI compliance for a service handling sensitive payment data. With billing information flowing through Chargify, you can rest assured that we comply with industry-standard security practices.

Q: What do I do if I was charged incorrectly? 

A: Raise a support ticket with Observant in the HelpDesk. Fill in the form, with a brief description around the billing issue and our support team will assess your claim.

Q: Does Observant keep a copy of my credit card details? 

A: No, Observant uses Chargify, an industry standard security system, that has been audited by our banking provider Westpac.

Q: Does Chargify hold onto my details? 

A: Chargify does not store any actual credit card data, instead they support gateways that offer vault storage options. The cards are stored in these secure vaults, and we store a token that can be used to charge that card on your gateway. If you leave Observant, your credit card details are also removed from the vault. 


What does it mean to be PCI compliant?

Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment. Cardholder data is any personally identifiable data associated with a cardholder. This could be an account number, expiration date, name, address, social security number, or other information. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data.

Chargify is Level 1 PCI Compliant, the highest level a business can attain. We also work with only the most reputable gateways to make sure all of your customers' payment information is stored in a PCI-compliant way.

Read more about Chargify’s compliance validation

PCI SSC - Who are they?

The Payment Card Industry (PCI) Security Standards Council (SSC) is an open global forum founded by a consortium of the major card brands. The PCI SSC created and maintains the PCI Data Security Standards (DSS) which encourages and enhances cardholder data security and facilitates the broad adoption of consistent data security measures globally. The PCI DSS Requirements and Security Assessment Procedures set forth 12 PCI  DSS requirements, and defines compliance testing procedures, to form a common security assessment tool. The current version of the PCI DSS can be found at www.pcisecuritystandards.org. 

PCI - Payment Card Industry 

SSC - Security Standards Council 

DSS - Data Security Standards

If you have further questions about Chargify or Observant Global™ subscription fees, feel free to send your inquiry to the HelpDesk.

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